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FAQ

Strada Mobile is a user friendly app that allows motorists to find and pay for parking using their mobile phone.

The Parking Officers use hand held mobile devices, which look up current records of valid parking payment transactions for vehicles. There is no need to print a receipt as evidence of payment. However, you can still print a summary of your tickets via the website stradamobile.com

Yes. You can access your account from anywhere to find and pay for parking. Your Strada Mobile account can be used in all the locations where the service is available.

Purchase and Payment

Yes. Your payments made from your Strada Mobile account are highly secure. The Strada Mobile payment system is certified to Payment Card Industry standards.

Strada Mobile is free to download.
Create your account on stradamobile.com or via the Google playstore (Android) or Apple IOS (iPhone) app.
Register your vehicle’s license plate number .
Enter your preferred debit/credit card for your first transaction. Strada Mobile will store your payment details securely so you never have to enter it again. When you select and purchase a parking transaction with Strada Mobile, you pay the standard parking fee charged by the parking operator (Private operator, Local government agency, University, Hospital etc) within the location you are parking, plus an additional convenience fee for use of the Strada Mobile service to purchase your parking session. You will be notified of the total parking transaction fee prior to you confirming your payment and the start of your paid parking session.

Account Management

Once your account is setup, you can add multiple vehicles to your account via the My Account page, or when you perform your next parking transaction.

Access the interface for modifying your personal data from the My Account page on stradamobile.com or your Strada Mobile App.

Current transactions are not listed in the history section, but on the current transactions page. Your most recent transaction will be displayed in the history of transactions after expiry.

If you have opted for the sending of reminder text messages in your Strada Mobile account, they will be applied automatically when your parking transaction is made. To prevent the sending of reminder text messages, you must modify your choice of options in your device settings.

When registering for an account, please ensure that all required fields are correctly entered. If this does not resolve the issues, then please contact our customer support team by completing and submitting this form.

If there is no error with the telephone number or email address you entered, this means information is likely already registered to another existing account.
If you have already created an account with the same information, you must either modify or delete your information or details.
If you are still experiencing difficulties, please contact our customer support team by completing and submitting this form.

Yes, you can delete your account and details. Please contact our customer support team by completing and submitting this form.

After three unsuccessful login attempts, your account will be blocked. Your PIN/password can be reset via the "forgot PIN code or password" option

Yes! The Strada Mobile application can be downloaded from different versions of Apple (IOS) Store and Google (Android) Play Store if the service is available in those countries, otherwise, you will not be able to see the application.

Use of the service

Unfortunately your parking transaction cannot be cancelled or changed at this stage. You must perform and make payment for a further valid parking transaction with the correct location code. You will otherwise receive a parking or penalty charge notice.

Strada Mobile is not responsible for you receiving parking infringement. Always please check that your parking transaction has been confirmed and/or that it is in the transaction history of your Whoosh account. You must check that all details and information (license plate and location code) supplied by you for a parking session are valid. If you receive an infringement and you believe that your parking session was correctly confirmed. You are entitled to appeal to the parking operator directly for the location you are parked at. You must retain evidence/details of any valid parking payment being performed for your parking session.

If you have selected the email notification option, you will receive an email confirming your parking transaction. If you have not selected email notification, you can confirm by verifying your paid parking session within current transactions. You cannot consider your parking session transaction to be valid until you can verify. Once your parking period has expired, your parking payment transaction will appear in your transaction history.

If you have enabled your option to notify you of your parking session expiry, you will receive a notification informing you ahead of the expiry time/date. Period can be set in your account settings.

Yes, on your Account/History page, you can select and export your history of paid parking session transactions.